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Rockyspin Responsible Gambling

Gambling is entertainment. Rockyspin operates on that basis, and this page sets out the specific tools available to you, the external organisations that offer independent support, and how to reach us directly. If gambling stops feeling like entertainment, the options below are here.

Our commitment

Rockyspin operates as a licensed online casino under the terms in force from 20 November 2024, governed by the laws of the operator’s country of incorporation. Age verification is mandatory at 18+, and our compliance framework includes identity checks, AML controls, and a dedicated self-exclusion procedure. If you need your account closed for gambling-related reasons, that request is acted on immediately.

Tools available

Several controls are available directly from your account under the Responsible Gaming settings section. You can set them yourself at any time.

  • Deposit limits: daily, weekly, and monthly caps on how much you can add to your account
  • Session time limits: a maximum play duration per session, with automatic logout when the limit is reached
  • Self-exclusion: request account closure by emailing [email protected] ; the account is closed immediately on confirmation

Deposit and session limits are self-service. You set them, and they take effect without needing to contact support. Self-exclusion works differently: it requires an email request, after which the account is closed straight away. Note that cryptocurrency deposits cannot currently be limited through the in-account controls, so if you want a hard stop on all deposit methods, self-exclusion by email is the route to take.

Signs to watch for

Some patterns are worth recognising as signals that gambling has shifted from leisure to something else.

  • Chasing losses by depositing again after a losing session
  • Spending more time or money gambling than you planned
  • Gambling affecting time with family, friends, or work
  • Borrowing money or using funds set aside for other things
  • Feeling irritable or restless when not playing
  • Keeping your gambling activity hidden from people close to you

None of these on their own is a diagnosis. They are patterns that often appear when gambling is no longer under control.

Where to get help

Several organisations offer free, confidential support. None of them require you to be in crisis to make contact.

GamStop lets you self-exclude from multiple licensed operators in a single registration. It operates independently of Rockyspin.

Contact us

To request self-exclusion, ask about your account limits, or raise any responsible gambling question, email us at [email protected] . Live chat is available 24/7 for general queries, though account closure and self-exclusion requests are handled by email to ensure a clear record. We close accounts on request without delay.